IT Technical Assistant

Description

Job Summary: The professional will diagnose and resolve issues, perform preventive and corrective maintenance on IT equipment, and provide customer service. Key Highlights: 1. Diagnose and resolve issues in computers and laptops 2. Perform preventive and corrective maintenance on IT equipment 3. Provide customer service with a focus on resolving technical issues **Description:** * Diagnose and resolve issues in computers and laptops; * Perform preventive and corrective maintenance on IT equipment, including component replacement, consumables, and equipment cleaning; * Respond to customer service requests to resolve technical issues related to IT equipment; * Provide courteous and professional customer service, guiding users on proper equipment usage and offering solutions to improve equipment performance; * Maintain accurate records of performed activities and serviced equipment. **Experience and Requirements** * Completed higher education or technical education; * Proven experience with IT equipment; * Strong organizational skills and attention to detail; * Customer service skills and good verbal and written communication; * Ability to work in teams and collaborate with other departments. **About Alucom** * Alucom is a company headquartered in Fortaleza, operating across the state of Ceará, São Paulo, Mato Grosso do Sul, and Maranhão. The company specializes in leasing IT equipment, including computers, printers, multifunction devices, scanners, plotters, copiers, routers, and uninterruptible power supplies (UPS). Employment Type: Full-time CLT Salary: Starting from R$1\.750,00 per month Benefits: * Company-provided mobile phone * Meal allowance * Transportation allowance Education: * Completed technical education (Mandatory) Work Location: On-site