IT Support Technician N2

Description

Job Summary: IT Support Technician N2 provides user support, manages network infrastructure, resolves incidents, and maintains operating systems. Key Highlights: 1. Technical support to users and IT infrastructure management 2. Network systems maintenance and incident resolution 3. Support for microcomputing and mobile devices Profile: IT Support Technician N2 Scope: * Support users in using computing resources, including environment setup, * equipment, and technical teaching materials; * Maintain the local network environment (IT Technical Room) in order and provide supervised remote support; * Coordinate with service providers and equipment manufacturers for maintenance and installations; assembly, simulation, and testing of programs; irregularities occurring during operations; materials used, as well as the workplace; responsibility; responsibility; regulatory compliance; * Participate in the installation and maintenance of network systems, as well as perform * Monitor system operations and resolve issues; * Support incident and problem resolution; * Ensure custody, preservation, maintenance, and cleaning of network equipment, instruments, and * Manage mobile telephony, device distribution, and issuance of acceptance documents; * Support for microcomputing; * Distribute notebooks/desktops to end users and issue acceptance documents; * Control returns of old equipment upon delivery of new equipment; * Manage computer reserve inventory; * Technical support for field teams; * Support for mobile devices (data collectors and printers) used in CDP (Warehouse) operations; * Printing support; * Software installation; * Provide on-site technical support: * LAN, WAN, WLAN, and Tel IP (IP communications) network operations; * Data and internet links; * Videoconferencing room equipment; * Fixed telephony equipment (PABX and IP extensions); * Network equipment (Switches, Routers, Riverbed appliances, and WIFI antennas). * Operate within the ITSM system, ensuring every action taken for each service request is properly documented; * Keep the ITSM knowledge base consistently updated with detailed technical information; * Generate and present technical activity reports upon request, following established technical standards Address: BR\-116, 3118 \- Parque Santa Maria, Fortaleza \- CE, 60850\-012 Period: 04/05/2O26 to 01/06/2026 \- Monday to Friday \- 08:00 to 17:30 with a 1h30min break \*SERVICE DELIVERY VIA MEI / RPA \* Payment: R$2\.420,00 per month Work Location: On-site