IT Support Technician

Description

Job Summary: Responsible for incident handling, equipment configuration, technical support, and ensuring alignment between IT and Business. Key Highlights: 1. Incident handling and SLA queue monitoring 2. Equipment configuration and installation 3. Technical support and participation in IT rollout projects **SUMMARY OF RESPONSIBILITIES:** * Responsible for incident handling via SLA queue monitoring; * Equipment configuration and installation; * Ensuring proper operation of software and hardware to guarantee alignment between the IT and Business environments through sound IT Service Management practices; * Participation in IT rollout projects; * Technical support **BENEFITS:** * On-site meal allowance * Transportation provided by client * Health insurance * Dental insurance * Life insurance **REQUIREMENTS:** * Completed or currently pursuing a Bachelor’s degree in Information Technology Employment type: Full-time, CLT permanent position Compensation: R$1.900,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal voucher * Transportation voucher