IT Support Assistant

Description

Job Summary: An IT professional focused on results and driven to make things happen, ensuring the quality and efficiency of IT support while advancing professionally in an environment that values continuous learning, collaboration, and high performance. Key Highlights: 1. Opportunity to work on strategic projects 2. Develop new competencies 3. Advance professionally in a continuous learning environment Why work here? Super Ligas Metais has operated for over 30 years in the non-ferrous metals market, emphasizing quality, reliability, and innovative solutions. We are currently undergoing growth and cultural transformation, structuring processes, strengthening management, and investing in strategic projects that will sustain the company’s next phase. We seek professionals focused on results and driven to make things happen—individuals who want to leave their mark and take ownership. Here, you will have the opportunity to work on strategic projects, develop new competencies, and advance professionally in an environment that values continuous learning, collaboration, and high performance. It is the ideal setting for those seeking more than just a position—they seek growth, impact, and purpose. Mission Ensure the quality and efficiency of IT support for company users by proactively resolving issues, organizing infrastructure, standardizing processes, and supporting the business’s technological evolution—directly contributing to operational productivity and professionalism. Main Responsibilities * Respond to and resolve first- and second-level technical support tickets, either on-site, remotely, or via the ticketing system, meeting deadlines and maintaining service quality. * Install, configure, and perform preventive and corrective maintenance on computers, laptops, printers, and other peripherals used by employees. * Install, configure, update, and provide support for software, operating systems, and corporate tools used by the company. * Assist in user administration, access management, and permission assignment across systems, networks, and internal tools, adhering to information security policies. * Support maintenance, organization, and monitoring of basic network infrastructure, connectivity, cabling, and internet access. * Accurately record all support activities, keeping tickets updated with detailed histories of actions performed. * Support control, organization, and updating of IT assets—including equipment inventory, software licenses, and internal equipment movements. * Contribute to creating, reviewing, and updating technical documentation, operational procedures, manuals, and internal IT guides. * Organize support routines, standardize processes, and continuously improve user support. * Participate in initiatives to improve, standardize, and implement projects related to infrastructure, systems, and modernization of the IT environment. * Proactively identify risks, bottlenecks, and improvement opportunities before they impact operations. Requirements **Academic Qualification** * Technical or undergraduate degree in Information Technology, Information Systems, Computer Networks, Computer Science, or related fields—currently pursuing or completed. **Experience** * Prior experience in IT technical support, end-user support, and equipment maintenance. **Technical Knowledge** * Windows operating systems. * Hardware and peripheral installation and maintenance. * Support for corporate software and productivity tools. * Basic understanding of networks, connectivity, and fundamental IT infrastructure. * Use of ticketing systems and IT asset management. Differentiators * Experience in environments undergoing IT professionalization and organizational development. * Practical exposure to process standardization, technical documentation, and creation of operational routines. * Ability to work autonomously with a focus on definitive problem resolution. * Analytical mindset and critical thinking to identify root causes and improvement opportunities. * Interest in technical advancement and active contribution to improving the IT environment. Valued Soft Skills * Proactivity and sense of responsibility. * Strong execution capability and delivery orientation. * Organization, discipline, and attention to detail. * Clear communication and collaborative attitude when supporting users. * Results orientation and commitment to continuous improvement. * Adaptability to change and alignment with the company’s cultural transformation.