IT Support Assistant - Information Technology

Description

Job Summary: Performs technical and administrative support services, including hardware, software, network, and IT management support, aiming to ensure operational continuity. Key Highlights: 1. Specialized technical support for hardware and software 2. Management of operating systems and office tools 3. Work in networks, connectivity, and basic IT security **Description and Responsibilities:** **Schedule:** Monday to Friday \- from 07:30 to 17:00 **Level:** Professional **Employment Type:** Permanent – CLT **\*\*\*\*Applications accepted until 03/06/2026\*\*\*\*\*** **WHAT YOU WILL DO** Perform technical support services, complying with established norms, routines, and procedures for carrying out activities within your area of expertise. Perform medium-complexity tasks in the technical-administrative area; assist in document analysis and classification; prepare reports; provide input for analysis and decision-making. * Daily hardware and peripheral support for equipment located at the school unit; * First-level maintenance of laptops and computers; * Installation and uninstallation of software programs; * Installation of audiovisual devices integrated with computers; * Manage helpdesk ticket creation within the IT support system; * Maintain relationships with technical support teams of software vendors; * Support development of suppliers of parts and services; * Obtain quotations for IT support-related parts and services; * Periodic IT equipment checklist; * Asset management of IT assets. **Requirements:** Completed undergraduate degree, preferably in Computer Science, Computer Networks, Computer Maintenance and Support, or related fields, **or** undergraduate degree in any field combined with a technical secondary education in Computer Science, Computer Networks, or Systems Development. Professional experience in IT support. **WHAT WE EXPECT FROM YOU DAILY** **HARDSKILLS** **1\.** Hardware and Peripheral Support Assistants must diagnose physical issues before assuming a software failure. * Desktop and Laptop Maintenance: Assembly, component replacement (RAM, SSD), and preventive cleaning. * Peripheral Configuration: Installation and troubleshooting of printers (local and remote), scanners, barcode readers, and webcams. * Fault Diagnosis: Identification of motherboard beep codes, overheating, and power supply issues. **2\.** Operating Systems and Software * Windows 10/11 Professional: User management, folder permissions, Windows Registry, and updates. * Office Suite / Microsoft 365: Troubleshooting Outlook errors (PST/OST profile configuration), Excel, and licensing. * Image Deployment: Knowledge of disk cloning and tools such as Windows Autopilot/MDT or similar. **3\.** Networks and Connectivity Complex firewall configuration is not expected, but assistants must ensure signal reaches the device. * Structured Cabling: Crimping RJ45 cables and testing network points. * Basic Protocols: Understanding static IP vs. DHCP, DNS, and Gateway. * Wi-Fi Configuration: Connecting devices and understanding basic interference. **4\.** Management and Security * Helpdesk Systems (Ticketing): Experience with tools such as Jira, GLPI, Zendesk, or ServiceNow. * Active Directory (AD): Password resets, user creation, and domain joining of machines. * Basic Security: Antivirus installation and scanning, plus awareness of backup solutions (cloud and local) * Assertive communication; * Organization and planning; * Initiative and proactivity; * Teamwork; * Flexibility and adaptability; * Critical thinking. **ATTENTION! IMPORTANT INFORMATION FOR YOU** Participation in selection process stages (e.g., interviews, assessments, or trial classes) may occur either in person or online. If any stage is conducted online, internet access and required equipment are the candidate’s responsibility. We also remind you that connection failures, equipment malfunctions, or failure to view the scheduling email may prevent participation, with no possibility of rescheduling. All communication will occur exclusively via email; therefore, please keep your contact details updated and regularly check your inbox, including spam folders. Only one application per candidate is permitted. If duplicate applications are identified at any time, the candidate will be disqualified from the selection process. Stage dates may be scheduled up to 24 hours in advance. All applicants will receive positive or negative feedback during or after completion of the selection process. In case of any incident, malfunction, need to update contact information/resume, or non-receipt of confirmation email upon application, we recommend contacting platform support. **Diversity & Inclusion** We believe diverse teams deliver innovative results, achieve greater representation, and generate broader social impact. Therefore, we invite professionals from varied backgrounds, skills, and perspectives to enrich our workplace with their unique experiences. **To learn more, click the link below:** General Information **Benefits:** Medical assistance, Association \- AES and AESSP, Childcare allowance, Private pension plan, Employee Assistance Program \- Emotional, legal, and financial counseling, Life insurance, Corporate University \- Unindústria, Meal or food allowance \- based on working hours and employment modality, Commuter allowance