IT Support Analyst

Description

Job Summary: Responsible for ensuring that company users have hardware, network, and software equipment in perfect working condition, providing preventive and corrective technical assistance. Key Highlights: 1. Provides comprehensive technical support and hardware/software maintenance. 2. Involves equipment homologation, installation, and testing. 3. Focuses on problem resolution and ensuring operational normality. **JOB MISSION** Enable company users to have hardware, network, and software equipment in perfect working condition, taking responsibility for technical assistance, including preventive and corrective maintenance of equipment. **RESPONSIBILITIES AND DUTIES** * Detect and identify equipment issues by testing, researching, studying solutions, and simulating changes to ensure operational continuity across all company departments; * Homologate, install, and test equipment acquired by the company, managing warranty terms and related documentation; * Assist users by providing technical support, supplying relevant information regarding equipment and software, logging incidents, defining priorities and urgency levels, arranging maintenance, and guiding users toward solutions and/or consultations as needed to restore service normality; * Maintain technical support and maintenance records in computerized reports to assist supervision of maintenance activities and track service progress; **REQUIREMENTS AND QUALIFICATIONS** **Experience (in the field):** 0 to 6 months **Desired Academic Background:** Completed undergraduate degree in Computer Science or Computer Networks. **Specific Knowledge:** Windows network knowledge at technical support level (TCP/IP, printers, mobile user profiles); proficiency in Office applications; hardware, software, and peripheral configuration and installation. **Desirable Knowledge:** Microcomputer assembly courses; electronics technical course; completed technical training in IT. **BENEFITS:** **In addition to supporting the development of entrepreneurial professionals, you also enjoy a range of benefits!** **✨** **For your development:** Educational Benefit (scholarship for employee and dependents) Corporate University **For daily use:** Transportation Allowance ️ Meal Voucher\* **Family, Health and Well-being:** Dental Plan\* Day Off (time off during birthday month) TotalPass (partnership with gyms) Employee Assistance Program – EAP (free and confidential psychological, social, financial, and legal support) Discounts at School-Clinics