Job Summary: We are seeking IT Support professionals to resolve technical issues and collaborate with the team on continuous improvements. Key Highlights: 1. Technical problem identification and resolution in applications 2. Collaboration to improve processes and documentation 3. Prioritization of critical tasks and management of multiple tickets **About the company** We are a technology company focused on product performance solutions. We seek IT Support professionals committed to quality service delivery and problem resolution, who enjoy challenges and act proactively. **Responsibilities** * Respond to customer tickets, identifying and resolving technical issues in the application. * Perform production troubleshooting, including database and performance analysis. * Work with APIs and validate data flows, ensuring information integrity. * Prioritize tickets based on business impact, adhering to internal and external SLAs. * Record all actions taken on tickets to ensure traceability and historical tracking. * Communicate\-clearly and concisely with customers and stakeholders. * Collaborate with the team to implement process and documentation improvements. **Technical Requirements** * Experience with MongoDB. * Knowledge of REST APIs: methods, error handling, and status codes. * Networking and DNS fundamentals: connectivity diagnostics, DNS record configuration. * Familiarity with task management tools: Trello, Jira, Kanban, Git, or similar. **Behavioral Competencies** * Structured analytical ability and multi\-layer troubleshooting (system, network, database). * Ability to prioritize critical tasks and manage multiple tickets simultaneously. * Strong communication skills with customers, colleagues, and third parties, maintaining transparency and frequent updates. * Organization and discipline in recording actions and tracking tasks. **Preferred Qualifications** * Experience in high\-availability production environments. * Knowledge of monitoring automation or maintenance scripting. * Prior experience in IT support for corporate clients. Employment Type: Full\-time CLT Compensation: R$1\.900,00 per month Work Location: On\-site