IT Support

Description

Job Summary: An IT Support professional is responsible for maintaining an organization's computer systems, networks, and technical infrastructure, ensuring that employees can use technology efficiently. Key Highlights: 1. Provide technical assistance to staff 2. Configure and maintain hardware and software 3. Troubleshoot hardware, software, and network issues An **IT Support** professional (also called IT Support Specialist or IT Helpdesk Technician) is responsible for maintaining an organization’s computer systems, networks, and technical infrastructure. Their main goal is to ensure that employees can use technology efficiently and without interruption. **Main Responsibilities** * Provide technical assistance to staff (in person, phone, email, or remote) * Install, configure, and maintain computers, printers, and other hardware * Set up and manage software applications * Troubleshoot hardware, software, and network issues * Reset passwords and manage user accounts * Maintain IT documentation and support tickets * Perform system updates and backups * Ensure cybersecurity practices are followed * Support email systems and cloud services **Daily Tasks** * Respond to helpdesk tickets * Diagnose technical problems * Repair or replace faulty equipment * Install antivirus and security patches * Assist with onboarding new employees (setup devices \u0026 accounts) Compensation: R$45.000,00 \- R$75.000,00 per year Benefits: * Medical insurance * Dental insurance * Private pension plan * Life insurance Work Location: On-site