Description: Requirements and Qualifications Education: * Technical or undergraduate program in progress in the IT field. Skills: * Strong communication skills and customer-oriented service. * Ability to organize and manage priorities. * Proactivity and teamwork. Knowledge: * Basic knowledge of the Windows operating system. * Understanding of networking (TCP/IP, DNS, DHCP) and connectivity. * Familiarity with ticket management tools (ITSM) and ITIL best practices. * Ability to communicate clearly and provide customer-oriented service. * Basic knowledge of Microsoft 365. * Advanced knowledge of computer maintenance and formatting. Responsibilities and Duties * Provide technical support to internal users, ensuring resolution of incidents and requests related to hardware, software, and corporate services. * Deliver support via tickets, phone, or in person, ensuring compliance with defined SLAs. * Install, configure, and maintain operating systems, standard applications, and corporate tools (Microsoft 365, antivirus, etc.). * Support IT asset management, including equipment tracking, license management, and inventory. * Document technical procedures and contribute to continuous improvement of support processes. * Collaborate with other IT teams to ensure service stability and availability. Desired Experience * Prior experience in technical support or help desk. 2512200202551928945