Support the monitoring and updating of tickets in GLPI (opening, organization, status, and closure). Assist in organizing and cleaning up tickets, ensuring clarity, standardization, and control of requests. Support documentation of IT processes, policies, and workflows. Perform spreadsheet-based controls to track activities, deadlines, and responsible parties. Assist in contacting and following up with suppliers and internal departments. Support the organization of evidence, records, and historical data for audits, information security, and projects. Assist in gathering basic technical information (users, access rights, licenses, equipment, etc.). Support continuous process improvement by providing suggestions for organizing and optimizing routines. Perform administrative tasks related to the IT area as required. **Profile description:** An organized, responsible student eager to learn, with good communication skills, attention to detail, and interest in technology, processes, and management. Must demonstrate a collaborative attitude, ease in handling controls, documentation, and activity tracking, as well as openness to receiving guidance and growing alongside the team. Job type: Internship Contract duration: 1050.00 months Payment: R$1.050,00 per month Benefits: * Meal allowance * Transportation allowance