IT Intern

Description

Job Summary: We are seeking a technical support professional to assist users, install and configure systems, and support IT equipment maintenance, including logging and tracking support tickets. Key Highlights: 1. Hardware, software, and network technical support. 2. System installation, configuration, and updates. 3. A dynamic, collaborative, and growth-oriented environment. We are much more than a collections company. Concilig has built a strong reputation among major Brazilian companies, based on advanced technology and proven effectiveness in service delivery. With a focus on innovation and market demands, we offer customized solutions continuously refined to deliver excellence in customer service. Our goal is to achieve maximum performance across the Customer Journey by integrating all touchpoints between customers and businesses. We provide a unique, valuable, and successful omnichannel experience for every brand that partners with us. Everything is now interconnected—powered by cutting-edge technology and our best human capital. Concilig: connect experiences, satisfaction, and new possibilities. Prepare for a new level of Customer Experience and Customer Journey. **Join Concilig. Connect the dots, link the results.** **Responsibilities and Duties** * Provide technical support to users, assisting in resolving issues related to hardware, software, and networks. * Support system and application installation, configuration, and updates. * Assist in preventive and corrective maintenance of computers, laptops, and peripherals. * Log and track technical support tickets, ensuring internal requests are addressed promptly. * Support inventory and asset management of IT equipment. * Assist in documenting IT department procedures and routines. * Provide administrative support for IT-related activities. **Requirements and Qualifications** * Currently enrolled in an undergraduate program in Information Technology, Information Systems, Systems Analysis and Development, or related fields. * Basic knowledge of Microsoft Office Suite. * Strong communication and organizational skills. **Additional Information** **Meal Allowance** **Transportation Allowance** **Wellhub (Gympass)** **Birthday Day Off** **Career Development Plan** At Concilig, we believe **our role goes beyond delivering results for our clients and partners—it’s about transforming lives**. Here, you’ll find a dynamic, collaborative environment full of opportunities to grow, learn, and make a difference. We are one of the largest customer service and BPO companies in Brazil, recognized for valuing people, promoting diversity, and investing in talent from all ages, backgrounds, and life stories. Our purpose is to create opportunities and generate positive impact—both inside and outside the company. If you’re looking for a place where you can **advance professionally, develop your skills, take pride in your work, and be authentically yourself**, join the Concilig team! Here, your work has voice, purpose, and a future.