**MAIN ACTIVITIES:** * Install, configure, and update software; * Support users with available applications and provide assistance in solving problems; * Perform maintenance and configuration of computers and peripherals; * Perform maintenance and installation of infrastructure for IT resources; * Contact service providers (e.g.: maintenance, supplies, telecommunications); * Perform data backups and restore data copies; * Research computer technologies (e.g.: standards, techniques, and tools available in the market), identify suppliers, request demonstrations, and participate in professional development events; * Control access to data and resources and manage user access profiles; * Implement and maintain data access and security policies. Minimum Education: Bachelor's degree