Provide maintenance and support for IT systems, delivering technical assistance to users and infrastructure through hardware and software interventions, ensuring efficient operation of all technological resources in the laboratory. 1\. Provide technical support to users, resolving hardware, software, and network issues, aiming to ensure continuity of operations for equipment used in the laboratory. 2\. Install, configure, and update operating systems, applications, and computer equipment, ensuring essential tools remain up-to-date and functional for the team. 3\. Perform preventive and corrective maintenance on computers, printers, and peripherals, ensuring devices are always in optimal working condition to meet laboratory demands. 4\. Assist in managing and controlling IT assets by creating and maintaining inventories of equipment and licenses, ensuring compliance and optimization of available technological resources. 5\. Support the implementation of new technologies, systems, and digital tools, contributing to the modernization of IT infrastructure and improvement of work processes. 6\. Monitor technological trends and suggest improvements in IT processes, aiming to promote innovations that enhance operational efficiency and service quality. 7\. Document technical support procedures and processes, creating manuals and reports to facilitate knowledge transfer and service continuity. 8\. Conduct basic training sessions for users on new tools and software, ensuring everyone can operate systems confidently and efficiently. 9\. Manage inventory of IT materials and supplies, monitoring replenishment needs to ensure adequate stock for daily operations. 10\. Collaborate in analyzing IT incidents and requests, promoting quick and effective solutions to minimize downtime and optimize user experience.