IT Assistant

Description

Job Summary: The IT Assistant will ensure efficient operation of printing equipment, providing prompt and excellent service to users. Key Highlights: 1. IT operations focused on printing support and operations. 2. Opportunity for organized, proactive professionals with a customer-centric mindset. 3. Professional development within a learning-oriented environment delivering technological solutions. ***IT Assistant \| Technical Support and Printing Operations*** ***About the opportunity:*** Ricoh Brasil is seeking an ***IT Assistant*** to work directly with our client CMOC, contributing to operational efficiency and ensuring the availability and quality of printing equipment used by end users. If you are **organized, proactive, and passionate about technology and customer service**, this opportunity may be right for you! ***Role Mission:*** Ensure **efficient operation and availability of printing equipment**, delivering prompt and excellent user support to enhance productivity and customer satisfaction. ***Key Responsibilities:*** * Restock printers with **paper and toner** * Provide **Level 1 user support** * **Open and track technical service tickets** * Internally communicate equipment movement * Perform **external cleaning and organization of equipment** * Operate **copying, printing, binding, and finishing services** * Monitor and request **supplies and materials** * Generate **availability and consumption reports** * Support administrative routines of the operation * Maintain **close relationships with users**, ensuring excellent service delivery ***✅ Requirements:*** * **Completed high school education** * Basic knowledge of **IT and user support** * Aptitude for **customer service and problem resolution** * Valid driver's license (CNH). * **Preferred Qualifications:** * Experience in **printer support or maintenance** * **Analytical mindset with strong problem-solving orientation** * Interest in **technology and technical support** ***Work Location:*** *Rodovia Conego Domenico Rangoni, 4 Oeste, KM262 \- Jadim Sao Marcos \- Cubatao/SP \- CEP: 11573\-000* Ricoh Brasil \| Dedicated assignment at client CMOC * ***Working Hours:*** Monday to Friday \| 8:00 AM to 5:00 PM **Why join Ricoh?** Ricoh Brasil is a global leader in **technological solutions and document management**, serving major enterprises and offering a dynamic environment for professional learning and growth. Minimum Educational Requirement: Bachelor's Degree Driver's License Required: Class B