IT Assistant

Description

Job Summary: The Meireles e Freitas Group is seeking an IT Assistant to provide on-site and remote technical support, equipment formatting, customer service, and environment monitoring, with emphasis on human value and innovation. Key Highlights: 1. On-site and remote technical support for company departments 2. Inclusive and welcoming environment for professional development 3. Focus on innovation and high-level results With over **45 years of experience**, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions for companies across the country! Here, our commitment is to **human value**, providing an inclusive and welcoming space for the development of each individual. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aspire to achieve **High-Level Results**, apply now for our open position for **IT Assistant**—this is your place! Responsibilities: * Provide on-site and remote technical support to company departments. * Format and repair desktops and notebooks. * Provide customer service via the company’s communication tool or ticketing system (GLPI). * Perform checklists and monitor company environments. * Analyze service requests and internally escalate to Level 2 and Level 3 teams. Requirements: * Currently enrolled in Computing, Computer Networks, Telecommunications, Information Systems, Software Engineering, Systems Analysis and Development, Computer Engineering, or related fields. * Basic knowledge of computer networks * Prior experience in IT technical support * Ability to work collaboratively and proactively solve problems * Strong communication and interpersonal skills * Proficiency in Microsoft operating systems Work Schedule: 8:00 AM to 6:00 PM (Monday to Thursday) and 8:00 AM to 5:00 PM (Friday)