IT Analyst

Description

Job Summary: Support Analyst with experience in ticket management, technical support, and cybersecurity, focused on continuous improvement and problem-solving. Key Highlights: 1. Support and resolution of support tickets (N1 to N4) via Jira. 2. Collaboration on cybersecurity projects (Azure AD, MDM). 3. Growth-oriented mindset and commitment to continuous learning. **Description:** Previous experience as a Support Analyst, IT Analyst, or similar role. **Tools:** Familiarity with Jira Service Management or similar ticketing tools for ticket management. **Technical Knowledge:** Networking knowledge (TCP/IP, DNS, DHCP), information security, and Google Workspace administration. **Cybersecurity:** Experience or strong interest in Azure AD (Entra ID) and MDM for identity and device management. **Communication:** Ability to communicate clearly and concisely with both technical and non-technical stakeholders. **Growth 7 Profile:** Growth-oriented mindset, continuous learning, and passion for solving challenges. **Preferred Qualifications:** **Microsoft Azure certifications (e.g.:** AZ\-900, AZ\-104\). Google Workspace Administrator certifications. Scripting language knowledge (PowerShell, Bash). **Ticket Management:** Handle, diagnose, and resolve support tickets (N1 to N4\) via Jira, ensuring satisfaction of our employees. **Technical Support:** Provide hardware, software, operating system (Windows/Linux), and network infrastructure support. **Systems Administration:** Manage accounts and permissions in Google Workspace (Admin Console, groups, security policies). **Cybersecurity Projects:** Actively collaborate in the planning and implementation of Azure AD (Entra ID) and MDM (Mobile Device Management) projects. **Continuous Improvement:** Document procedures and consistently seek improvements in processes and IT infrastructure. 2512100202181912004