IT Analyst

Description

Job Summary: IT Support Analyst with a focus on cybersecurity, ticket management, and system administration, aiming for continuous improvement and resolution of challenges. Key Highlights: 1. Experience in IT support and ticket management with Jira Service Management. 2. Work in cybersecurity with Azure AD (Entra ID) and MDM. 3. Opportunity to collaborate on cybersecurity projects and continuous improvement. **Description:** Previous experience as a Support Analyst, IT Analyst, or similar role. **Tools:** Proficiency in Jira Service Management or similar ticket management tools. **Technical Knowledge:** Knowledge of networking (TCP/IP, DNS, DHCP), information security, and Google Workspace administration. **Cybersecurity:** Experience or strong interest in Azure AD (Entra ID) and MDM for identity and device management. **Communication:** Ability to communicate clearly and concisely with both technical and non-technical stakeholders. **Growth 7 Profile:** Growth-oriented mindset, commitment to continuous learning, and passion for solving challenges. **Preferred Qualifications:** **Microsoft Azure certifications (e.g.,** AZ\-900, AZ\-104\). Google Workspace Administrator certification. Scripting language knowledge (PowerShell, Bash). **Ticket Management:** Handle, diagnose, and resolve support tickets (Levels 1 to 4\) via Jira, ensuring satisfaction of our employees. **Technical Support:** Provide hardware, software, operating system (Windows/Linux), and network infrastructure support. **System Administration:** Manage accounts and permissions in Google Workspace (Admin Console, groups, security policies). **Cybersecurity Projects:** Actively collaborate in the planning and implementation of Azure AD (Entra ID) and MDM (Mobile Device Management) projects. **Continuous Improvement:** Document procedures and consistently seek improvements in IT processes and infrastructure. 2512100202181912004