Internship in Control Desk

Description

Job Summary: Internship in a call center environment at a bank collection company, supporting real-time operations monitoring and contributing to operational stability. Key Highlights: 1. Support for real-time operations monitoring 2. Collaboration in decision-making for operational adjustments 3. Possibility of permanent employment You will intern in the call center environment of one of Brazil's largest bank collection service providers. The Internship Plan may last up to 24 months. Responsibilities: * Support real-time operations monitoring; * Contribute to operational stability by identifying and resolving incidents; * Collaborate with the team in decision-making for operational adjustments; * Ensure accurate recording of information and data. Duties: * Monitor and oversee real-time dialer dashboards; * Update operational reports and controls; * Assist in distributing tasks among the team; * Record and report incidents to the technical team or vendor; * Assist in communicating operational status to the team; * Support daily report generation. **Internship from Monday to Friday, with a daily workload of 6 hours.** **Requirements:** Currently enrolled in High School, Technical School, or University. Reside in Ribeirão Preto. Intermediate computer skills. Possibility of permanent employment. Job Type: Part-time, Internship Part-time Hours: 36 per week Compensation: R$1\.000,00 per month Benefits: * Fuel allowance Selection Question(s): * Do you reside in Ribeirão Preto - SP? * Are you currently studying? If yes, which course? Education: * Currently attending or having interrupted High School (Preferred) Experience: * Customer Service (Preferred) Work Location: On-site