Job Summary: First-level support and assistance to employees, including incident registration, categorization, and prioritization, as well as execution of basic technical procedures. Key Highlights: 1. Diverse, plural, and talented community 2. Light, collaborative, and integrated culture 3. Equity of opportunities and a safe environment **Nice to meet you — we are Zallpy!** We are much more than a technology company; we are a diverse, plural, and talented community. Our purpose is to lead digital transformation with excellence and agility, fostering mutual and genuine growth through ethical and long-lasting relationships. Flexibility is one of our hallmarks: we operate across various team models and formats while maintaining our light, collaborative, and integrated culture — ensuring equity of opportunities in a space where everyone feels safe and heard. **Your Responsibilities:** * Provide first-level support to employees via tickets, email, in-person assistance, or corporate chat; * Register, categorize, and prioritize incidents in the service desk tool; * Execute basic technical procedures, including software installation and configuration, system updates, and support for corporate tools; * Support devices such as laptops, desktops, peripherals, printers, and network connections; * Manage the full incident lifecycle, ensuring user follow-up and escalation to Level 2/Level 3 when required; * Maintain and update technical documentation, complete spreadsheets, and assist with administrative tasks; * Coordinate with vendors, when necessary, for maintenance, license management, or equipment procurement; * Support internal infrastructure activities and IT asset inventory. **What We’re Looking For:** * Currently enrolled in or graduated from a Technical or Higher Education program in IT, Information Systems, Computer Science, or related fields; * Basic knowledge of Windows, Linux, and macOS operating systems; * Fundamental understanding of networking (DNS, DHCP, IP, Wi-Fi) and hardware support; * Strong communication skills, organizational ability, and capacity to prioritize tasks; * Ability to handle multiple simultaneous requests; * Proactive problem-solving mindset and resilience for recurring tasks. **Nice-to-Have Qualifications:** * Prior experience in technical support, service desk, or help desk roles; * Familiarity with tools such as Active Directory, Office 365, VPN, and ticketing systems; * Intermediate English proficiency for reading or communicating with vendors/users. **Where You’ll Work:** * This is an on-site position at our office in Porto Alegre. **Employment Type:** * Internship **What We Offer:** * **Internship stipend of R$1\.200** * ️ **Meal/Voucher allowance of R$35.00 per day** * **Transportation allowance** * + ️ **Zenklub** for mental health care ️* ️ **Wellhub** for physical health care * **Discounts at educational institutions** * **Life insurance** * **On-site work at our Porto Alegre office (6 hours per day, Monday to Friday)** **At Zallpy, we care about your growth and well-being — both personally and professionally! Join us on this journey!** **Job Code:** 4f31
João Silva
Indeed · HR
João Silva
Indeed · HR
