Job Summary: This Help Desk Analyst will provide support for administrative and operational activities, handle and follow up on customer requests, manage tickets, and seek process improvements. Key Highlights: 1. Provide administrative and operational support to the Executive Board. 2. Handle and follow up on customer requests via phone and system. 3. Manage and prioritize tickets, ensuring resolution within the agreed timeframe. A software company is hiring a Help Desk Analyst in Campo Grande (Downtown). * **Apply through Jobbol** and receive direct feedback from the company! **What You’ll Do in This Role?:** Provide scheduling and administrative/operational support to the Executive Board. Handle and follow up on customer requests via phone and system (Redmine). Receive and organize requests, manage deadlines, and classify tickets and priorities. Monitor tickets and ensure requests are resolved within the appropriate timeframe (SLA). Escalate high-complexity requests to the support and/or development teams. Maintain high service standards and continuously seek process improvements. **Company Offer:** * Salary: 3\.234,11 * ✔ Meal Allowance * ✔ Gympass * ✔ Career Development Plan **Additional Information:** * Employment Type: Permanent * Work Schedule: Full-time * Working Hours: Monday to Friday. From 07:30 to 11:00. From 13:00 to 17:30\. ***Work Location:*** *On-site in Campo Grande / MS* ***Application Deadline:*** *11/23/2025* ***Expected Start Date:*** *12/01/2025* ***JobId.:*** *29380503207* *✔ Follow:* ***@jobbol.empregos*** *on Instagram and unlock the best of the 2025 job market\.* ***\#TechJobs***
João Silva
Indeed · HR
João Silva
Indeed · HR
