Anstech is the largest technology and software platform for logistics and supply chain in Latin America. It connects the entire transportation chain — shippers, carriers, brokers, and drivers — within a single digital ecosystem to make operations more efficient, secure, and cost-effective. KMM is part of this ecosystem, offering solutions focused on transportation management, logistics operations, and process integration, helping companies gain efficiency, control, and predictability. Here, we seek people who want to learn, build, and generate impact in a market essential to the country. **About the Role:** Provide specialized technical support to customers, with focus on the backoffice area, acting in a consultative and strategic manner. You will be responsible for analyzing and resolving more complex requests, serving as a technical reference for the team, and directly contributing to the evolution of the company’s processes and solutions — with emphasis on accounting and tax areas. **Responsibilities and Duties:** * Deliver specialized technical support to customers using the tools provided by the company, focusing on higher-complexity requests. * Act consultatively with customers, especially in scenarios related to accounting and tax routines. * Provide advanced support and clarifications regarding the system and business rules, including configurations and critical scenarios. * Accurately record and track customer requests, ensuring in-depth technical analysis and proposing efficient solutions and process improvements. * Critically analyze tickets, identifying root causes and proposing definitive solutions or appropriate guidance. * Serve as a technical reference for the team, supporting colleagues in problem resolution and sharing knowledge. * Assist in organizing support queues and prioritizing requests. * Actively collaborate on documenting features and processes, ensuring information quality and standardization. * Technically validate tickets forwarded to development, ensuring clarity, consistency, and specification quality. * Identify opportunities for product and process improvement, proposing enhancements based on customer experience. * Participate in meetings with customers and internal teams, facilitating alignment, technical analysis, and feedback. **Requirements and Qualifications:** * Prior experience in technical support for backoffice systems. * Bachelor’s degree in Accounting Sciences. * Solid knowledge of accounting and tax routines (bookkeeping, tax calculation, ancillary obligations, financial closing, among others). * Experience with backoffice processes (finance, taxation, accounting, and procurement). * Proactive profile with autonomy, sense of responsibility, and analytical mindset. * Excellent verbal and written communication skills. * Ability to solve complex problems and make technical decisions. * Organizational skills, process-oriented thinking, and focus on continuous improvement. * Proficiency in technical and functional documentation. **Preferred Qualifications:** * Experience serving as a technical reference in customer support or technical support teams. * Experience leading activities, setting priorities, or supporting teams in operational contexts. * Experience in logistics and transportation. * Experience in process improvement and standardization of support services. **Benefits** * Health insurance plan, per current policy; * Dental insurance plan, per current policy; * Meal allowance. * Wellhub/Gympass. * Zenklub: two monthly consultations at no cost. * Life insurance at no cost. * Funeral assistance at no cost.
João Silva
Indeed · HR
João Silva
Indeed · HR
