FIELD SERVICES SUPPORT TECHNICIAN - FIELD

Description

Job Summary: Field Services Support Technician to analyze, diagnose, and resolve technology incidents, manage service tickets, and ensure full functionality of systems and equipment. Key Highlights: 1. Supporting employees and managing service tickets. 2. Providing infrastructure support for hardware and software. 3. Supporting IT in projects, changes, and testing. **Overview** --------------- We are seeking a Field Services Support Technician responsible for analyzing, diagnosing, and resolving technology incidents and requests. This professional will manage the service ticket queue via ITSM, oversee the entire service lifecycle, and ensure adherence to agreed SLAs. Additionally, they will conduct laboratory testing for hardware and software issue analysis and resolution, provide end-user support, and guarantee full operational functionality of the equipment and systems fleet. Candidates must reside in the **IMPERATRIZ/MA** region. **Responsibilities and Duties** ----------------------------------- * Provide support to employees, ensuring all personnel have properly functional work equipment. * Manage service tickets and the support queue, ensuring compliance with agreed performance indicators. * Support other IT areas during crisis situations, projects, changes, and technology environment testing. * Manage equipment inventory, ensure accurate asset tracking and equipment maintenance. * Create, update, and execute SOPs (Standard Operating Procedures) for task execution and knowledge standardization. * Install software and perform hardware maintenance. **Requirements and Qualifications** ------------------------------ * Experience as a Field Technician. * Specific knowledge (tools, language, certifications): * Knowledge of operating system installation and configuration. * Experience with cabling and telephony is a plus. * Proficiency in Windows 10\. Ability to perform data migration, user backup, administrative tools, and registry operations. * Basic Active Directory knowledge: adding/removing devices from the domain. Basic understanding of configuring Exchange Server and BES accounts. * Fundamental networking knowledge (static/dynamic IP configuration, basic commands such as ipconfig /release /renew). * Microsoft Office Suite (especially Outlook – creating profiles and maintaining Exchange server accounts; Excel – basic formula knowledge). * Laboratory environment experience, performing hardware analysis, testing, and diagnostics. * Handle incident and request management, SLA monitoring, and end-user support. * Desired technical certifications: MCP, MCSE, CCNA, ITIL, AWS, AZURE. * Behavioral traits: Resilience, focus, commitment, organization, strong communication skills, and punctuality. **What We Offer You?** ------------------------------- * Meal or Food Allowance; * Medical and Dental Assistance; * Pharmacy Plan (discounts on medication purchases); * Gym Partnership; * Life Insurance; * TIVIT Club (discounts and partnerships with top retailers); * PAC – Career Acceleration Program; * Certification Reimbursement; * MOBIFLIX – Our corporate academy offers both in-person and online courses aligned with emerging technology market trends; Minimum Education Level: Bachelor's Degree Preferred Education: Information Technology, Bachelor's Degree Driver’s License: Class B