Executive Secretary

Description

* Responsible for providing administrative and operational support to companies' digital routines, dynamically managing customer service interactions, orders, quotations, and requests received through online channels—especially WhatsApp, websites, and e\-mails. Key responsibilities include: monitoring and responding to digital service requests; recording and organizing customer inquiries; managing orders placed via company websites; assisting in the preparation and follow-up of quotations; tracking delivery-related information, logistics, and order status; supporting inventory updates; and maintaining organized internal records. Additionally, responsible for generating daily summaries of completed service interactions, received orders, sent quotations, and ongoing key requests—contributing to seamless interdepartmental information flow. This position requires an organized, proactive, communicative, and versatile profile, with strong aptitude for handling digital tools, administrative routines, customer service, and tasks related to companies’ operational functioning. * Requirements and qualifications\*\* Completed or ongoing undergraduate degree in Administration, Commercial Management, Marketing, Logistics, Executive Secretarial Studies, or related fields. Prior experience in administrative routines, digital customer service, online sales, order management, quotation handling, and operational support. Familiarity with e\-commerce platforms, enterprise resource planning (ERP) systems, marketplaces, WhatsApp Business, spreadsheets, and digital customer service and organization tools. Ability to track orders from receipt to completion—including status, deadlines, delivery information, customer requests, and internal demands. Experience or familiarity with inventory control, product listing updates, availability verification, logistics tracking, and organization of operational information. * Ability to prepare, record, and monitor quotations, commercial proposals, customer requests, and pending follow-ups. Proficiency in Microsoft Office and/or Google Workspace—particularly Excel or Google Sheets—for order tracking, reporting, inventory management, service logging, and basic operational metrics. Excellent written and interpersonal communication skills, with ability to deliver professional, clear, and courteous service via digital channels. An organized, proactive, solution-oriented, and multitasking profile, capable of prioritizing tasks, managing concurrent processes, and acting with a sense of urgency. Discretion, responsibility, and attention to detail when handling companies’ commercial, administrative, and operational information. Analytical mindset desirable for generating daily summaries of service interactions, received orders, sent quotations, open requests, and key operational concerns. Compensation: starting at R$2\.000,00 per month Work location: Remote