E-commerce Internship (Customer Support/Operations)

Description

Job Summary: We are seeking an intern to support operational and customer service tasks, with emphasis on organization, agility, and quality in customer support and e-commerce activities. Key Highlights: 1. Customer support via WhatsApp and social media 2. General support in administrative and operational routines 3. Opportunity to develop skills in e-commerce and operations routines Internship Position – Operations / Customer Support **(Lefotick)** We are looking for a female intern to join Lefotick’s operational and customer support team, focusing on organization, agility, and quality in customer support. **Main Responsibilities:** * Customer support via WhatsApp and social media * Order picking, verification, and packaging * Issuance of fiscal invoices * Inventory organization and control * Product registration and updates in the system * Order tracking and post-sales support * General support in administrative and operational routines **Requirements:** * Strong written communication skills * Organized and detail-oriented * Agile with a sense of priority * Comfortable using systems and technology * Committed to deadlines and quality **Preferred Qualifications:** * Experience in e-commerce or customer service * Basic knowledge of fiscal invoice issuance * Familiarity with marketplaces **Ideal Candidate Profile:** We seek a proactive, responsible, and eager-to-learn individual interested in developing expertise in e-commerce and operations routines. Additional Information: * Location: Casa Verde, North Zone * Work Mode: On-site * Working Hours: 6 hours per day (Monday to Friday) * Monthly Stipend: R$ 1.200 If interested, apply through the platform by submitting your resume. Compensation: R$1.200.00 per month Benefits: * Transportation allowance Selection Questions: * What course are you currently enrolled in? What led you to choose this field? * How do you organize yourself daily when handling multiple tasks (e.g., studies, commitments)? * If you have multiple orders to pick and a customer simultaneously demanding a response, what would you prioritize first? * Why are you interested in this position, and what would you like to learn here? * The stipend is R$1.200 for 6 hours per day (Monday to Friday). Are you available for this schedule and agree with this amount? If not, what is your expected compensation for this position? Work Location: On-site