Data and Strategy Specialist

Description

* **Join us! \#VemSerVerisure \#VerisureVagas** Have you ever considered working for a company that promotes diversity and equity in all its opportunities? At Verisure, we prioritize inclusion regardless of gender, race, sexual orientation, religion, nationality, age, disability, etc. We are passionate about what we do; our work environment is dynamic and offers development and growth opportunities! For the sixth consecutive year, Verisure has been recognized as one of the best companies to work for in Brazil. **Stay informed!** Verisure is a reference in Europe and Brazil for protecting people, homes, and businesses, with over 5 million customers. Over its 35+ years of history, Verisure has brought innovation and reliability to alarm systems and has become an industry benchmark. Verisure Brazil is part of the international group that leads the European market, operating in more than 18 countries. **What are the main responsibilities?** * Structure and automate managerial and operational reports for the retention operation, ensuring visibility into SLAs, performance KPIs, volume of activations, retention and conversion rates, with periodic and standardized updates for involved leadership; * Develop and maintain analytical dashboards enabling continuous monitoring of operations, focusing on identifying deviations, anomalies, and real-time or near real-time correction opportunities; * Analyze recurring patterns and root causes of customer cancellations or churn by cross-referencing variables such as contract profile, service history, seasonality, and delinquency behavior to support strategic decisions and preventive actions; * Identify trends within the customer base under alarm monitoring, anticipating churn risks and signaling upsell, cross-sell, or loyalty opportunities based on behavioral and operational data; * Build segmentation and prioritization models for the retention portfolio, supporting the definition of outreach criteria, offers, and differentiated strategies per customer profile; * Participate in strategic operational meetings, presenting data-driven analyses, insights, and action plans with clear recommendations to achieve retention goals and reduce cancellations; * Map inefficiencies in operational processes based on data analysis, proposing improvements that directly impact the productivity of the retention team and the customer experience; * Support building a data-driven culture within operations by training operational teams and leadership in interpreting and using metrics for decision-making. **What do you need to have?** * Completed undergraduate degree; * Advanced SQL and large-volume data manipulation; * Python or R for exploratory analysis and predictive modeling is a plus; * BI tools: Looker, Tableau, or Power BI; * Construction and monitoring of operational data; * Familiarity with CRM platforms (etc.); **Benefits** * Transportation allowance; * Meal or food allowance; * Sulamérica Life Insurance; * AMIL Health Assistance Plan; * Sulamérica Dental Plan; * Wellhub (Gympass); * Vidalink — Pharmacy subsidy and discount benefit at accredited pharmacies; * Apoio Pass; * Elfie — Health monitoring app and discounts; * Conexa — Teleconsultation platform; * Payroll-deductible loan — subject to current policy; * Verisure Monitored Alarm — subject to current policy; * Daycare assistance up to 10 months of age — subject to current policy; * Verisure Baby — a welcome gift kit for new parents at Verisure; * Clube Mais — partnership program offering exclusive discounts for Verisure employees; * Health, dental, and Wellhub plans may incur monthly fees depending on the selected category. **Working hours** Monday to Friday — 8:00 AM to 5:48 PM (hybrid) **Work location** Morumbi — SP