Customer Support Representative (Telecom Sector)

Description

Job Summary: Remote customer service and technical support, including diagnostics, configurations, service order assignment, and maintaining organized records. Key Highlights: 1. Customer service and remote technical support via phone and chat. 2. Perform diagnostics, configurations, and equipment updates. 3. Assign service orders and provide remote support to technicians. Responsibilities: * Handle customer calls and chats, create service protocols, and record information; * Conduct remote connectivity diagnostics and verify equipment status using the provider's internal platforms; * Reset, reconfigure, or update equipment as needed; monitor incidents until resolution; maintain organized incident history; * Create, prioritize, and assign service orders to external technicians; * Provide remote support during installations, maintenance, and equipment replacements; * Communicate simple financial updates and other requests related to customer data updates; * Record all interactions in internal systems (CRM, ERP). Requirements: * Completed high school education; * Prior experience in customer support within the telecom sector is preferred; * Basic knowledge and understanding of technology; * Availability for a 12x36 work schedule; * Willingness to work on-site in the Aracapé neighborhood. Compensation: starting at R$1\.621,00 per month Benefits: * Food basket * Meal allowance * Transportation allowance Selection Questions: * Are you available to work in the Aracapé neighborhood? * Are you available for a 12x36 work schedule? Work Location: On-site