Customer Support Representative (Telecom Sector)

Description

Job Summary: Remote customer support and technical assistance, including diagnostics, configurations, and incident tracking related to connectivity. Key Highlights: 1. Customer support via phone and chat 2. Remote diagnostics of connectivity issues and technical support 3. Registration and tracking of support interactions and service orders Responsibilities: * Provide customer support via phone and chat to end users, including protocol creation and information recording; * Perform remote connectivity diagnostics and verify equipment status using the provider's internal platforms; * Reset, reconfigure, or update equipment as needed; track incidents until resolution is achieved while maintaining organized records; * Create, prioritize, and assign service orders to external technicians; * Provide remote support during installations, maintenance, and equipment replacements; * Communicate simple financial updates and other requests related to customer data updates; * Record all support interactions in internal systems (CRM, ERP). Requirements: * Completed high school education; * Prior experience in customer support within the telecom sector is desirable; * Knowledge and basic understanding of technology; * Availability to work on-site in the Aracapé neighborhood. Employment Type: Full-time CLT Compensation: R$1\.621,00 per month Selection Question(s): * Are you available to work in the Aracapé neighborhood? Work Location: On-site