CUSTOMER SUPPORT ANALYST

Description

Job Summary: Customer Support Analyst responsible for customer service, payroll administration, and support for internal tools, with a focus on customer retention. Key Highlights: 1. Friendly and efficient customer service using the DigiSac system. 2. Support in payroll administration and issuance of payment slips. 3. Collaboration for continuous improvement of service and processes. An administrative services company seeks a Customer Support Analyst in Taboão da Serra. **Responsibilities:** Provide friendly and efficient customer service using the DigiSac system for communication. Respond to inquiries promptly, clearly, and thoroughly via all service channels. Assist in payroll administration, including issuing FGTS, DARF, and other labor contribution slips. Maintain payroll systems (Domínio and/or Fortes) with updated information. Issue vacation receipts and organize files and documents in a structured manner. Provide support for the use of internal tools and platform resources. Engage in customer retention efforts, ensuring satisfaction and long-term relationships. Collaborate with the team to continuously improve service and processes. Previous experience as a Customer Service Specialist, Customer Relationship Analyst, Technical Support Coordinator, or Customer Service Consultant may indicate alignment with some responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 3,000.00 * Cost-of-living allowance * Performance-based bonus * Meal voucher * Transportation voucher * Birthday day off **Additional Information:** * Employment type: Hybrid — hybrid work model. * Candidates from Osasco, Embu das Artes, Carapicuíba, or São Paulo are also eligible for this position. * Schedule: Full-time * Working hours: Monday to Friday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 5:00 PM.