Customer Service Supervisor

Description

Job Summary: Coordinate, monitor, and ensure the quality of services provided by fiber optic installation teams, guaranteeing compliance with deadlines, technical standards, safety, and end-customer satisfaction. Key Highlights: 1. Incredible opportunity in Castanhal - PA 2. Leadership and coordination of technical teams 3. Management of fiber optic installer teams ✨We are looking for talented individuals! An incredible opportunity at our Castanhal \- PA unit—details below: We are seeking a **Customer Service Supervisor**, responsible for coordinating, monitoring, and ensuring the quality of services provided by fiber optic installation teams, guaranteeing compliance with deadlines, technical standards, safety, and end-customer satisfaction. **REQUIREMENTS:** Completed bachelor’s degree in Administration, Telecommunications Engineering, Networks, Information Systems, or related fields; Prior experience in fiber optic installation and maintenance; Experience in leadership or coordination of technical teams; Knowledge of FTTH networks, CTO, splicing, fiber testing, and certification; Familiarity with operational performance indicators; Valid driver’s license (Category B); Basic computer and service order system skills. **RESPONSIBILITIES:** Manage and supervise fiber optic installer teams; Plan, assign, and monitor service orders for installation, maintenance, and repair; Ensure technical compliance, quality standards, and regulatory requirements; Monitor and analyze performance indicators; Propose and implement improvements to operational processes; Handle conflict resolution and critical customer service issues.