Job Summary: This professional will provide comprehensive remote support to customers, guiding them in service usage, clarifying inquiries, and diagnosing technical issues. Key Highlights: 1. Remote technical, administrative, and commercial support to customers 2. Guidance on service usage and clarification of inquiries 3. Diagnosis and resolution of primary network issues Description: Required Qualifications: * Completed or currently pursuing high school education; * Basic knowledge of Word and Excel. Preferred Qualifications (not mandatory): * Currently pursuing a bachelor's degree in Computer Networks or related fields; * Training courses in Customer Service. Responsibilities: * Provide remote customer support covering technical, administrative, and commercial aspects; * Guide customers on service and equipment usage, clarifying inquiries and providing information; * Clarify inquiries and provide financial information; * Diagnose and guide users regarding primary network failures and resolve issues; * Route received requests appropriately into the internal management system; * Offer services and products according to customer needs; * Comply with ANATEL regulations governing Consumer Service (SAC). 2512030202191150567
João Silva
Indeed · HR
João Silva
Indeed · HR
