Customer Service Representative

Description

Job Summary: The professional will serve as the primary point of contact between the company and the public, ensuring clear, welcoming, and solution-oriented service, with a focus on user satisfaction and continuous improvement. Key Highlights: 1. Clear, welcoming, and solution-oriented service to the public 2. Recording and tracking of requests until final resolution 3. Supporting the general public by clarifying doubts and providing guidance GS Inima Brasil \| Barrinha \- SP \| On-site Job Description ❇️ Serve as the primary point of contact between the company and the public, ensuring clear, welcoming, and solution-oriented service, with proper recording of requests and follow-up until final resolution. This role directly impacts user satisfaction, quality of information provided, and administrative process efficiency, contributing to reduced complaints and continuous service improvement.* ️ **Working Hours**: Monday to Friday, from 08:00 to 18:00, with a 1-hour and 12-minute lunch break. ️ **Meal Allowance / Food Voucher** – support for your daily meals; **Christmas Basket** – a special gesture at year-end; **Health Insurance Plan** – comprehensive care for you; **Dental Insurance Plan** – maintaining optimal oral health; ️ **Life Insurance (at no cost)** – protection for you and your family; **Transportation Voucher** – convenience for your daily commute; **Medication Assistance** – financial support for treatments and prescriptions; ️ **Wellhub** – access to gyms and physical activities; **Pluxee Cuida** – psychological, social, nutritional, and consulting support. Responsibilities and Duties Provide in-person service to the public, delivering clear and objective information; Provide telephone service, ensuring courtesy and accurate guidance to users; Conduct digital service via WhatsApp and email, adhering to defined communication standards; Accurately and completely record all service interactions in the internal system; Create and register service orders according to user requests; Track service interactions from initiation through to process completion; Support the general public by clarifying doubts and guiding them on procedures; Inform users about actions taken to resolve complaints or requests; Assist in preparing operational reports related to service interactions; Provide information and data to the immediate supervisor upon request; Identify opportunities for improvement in service workflows and routines; Suggest process adjustments based on recurring requests observed during service interactions; Maintain organization and up-to-date records of information entered into utilized systems; Meet established deadlines for response and service completion; Comply with internal regulations, administrative procedures, and company policies; Uphold service quality and safeguard the company’s institutional image with the public. Requirements and Qualifications **Education**: High School Diploma.* ️⃣ Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook); * ️⃣ Familiarity with customer service principles; * ️⃣ Basic understanding of administrative processes; * ️⃣ Strong verbal and written communication skills; * ️⃣ Experience with digital service via WhatsApp and email; * ️⃣ Proficiency in using computerized service registration systems. Desirable Qualifications * ️⃣ Prior experience in public-facing roles or administrative support; * ️⃣ Experience with service order systems or service protocol management; * ️⃣ Familiarity with organizing operational reports and controls. Apply Now Salary Range To be determined Employment Type CLT Benefits Meal Allowance / Food Voucher; Christmas Basket; Health Insurance Plan; Dental Insurance Plan; Life Insurance (at no cost); Transportation Voucher; Medication Assistance; Wellhub; Pluxee Cuida.