Customer Service Assistant

Description

Job Summary: The professional will be responsible for providing omnichannel support to customers and partners of our digital bank focused on businesses, offering assistance regarding products, transactions, and equipment. Key Highlights: 1. Omnichannel customer service (phone, WhatsApp, email, and digital media) 2. Support regarding products, transactions, payouts, and equipment 3. Addressing challenges in the financial market and driving growth We are a 100% digital bank dedicated exclusively to businesses, delivering humanized service and tailored solutions for each client \- after all, no business is identical to another. This same logic applies to our culture: we possess an innovative DNA that constantly inspires our entire team to reinvent themselves. Here, our employees (the bessers) can count on an environment that accelerates career growth and offers the opportunity to tackle challenges in the financial market alongside those who understand it best. **Responsibilities and Duties:** We are seeking a **Customer Support Representative** to join our **Payment Solutions Business Unit (BS2 Payments, formerly Adiq)**. The professional will be responsible for delivering **omnichannel support** to our customers and partners — via **phone, WhatsApp, email, and other digital media** — providing assistance regarding products, transactions, payouts, and equipment. **Requirements and Qualifications:** * Completed high school education; * Strong verbal and written communication skills; * Basic knowledge of **computer literacy and Microsoft Office suite**; * Ability to interact effectively with diverse customer profiles and maintain composure under pressure. **Our Benefits:** * ️ Meal allowance of BRL 664.24 per month; * Food allowance of BRL 870.61 per month; * 13th-month food allowance; * Profit-sharing program (PLR); * + ️ Health insurance; * Dental insurance; * Private pension plan; * Childcare allowance of BRL 678.08 per child under 6 years old; * Maternar Program: Professional guidance throughout pregnancy and postpartum; * Lactation room for new mothers returning to work; * Wellhub, formerly Gympass; * ️ Birthday day off; * Potencializa: Our internal e-learning platform; * Employee loan program; * Transportation allowance, with a 6% deduction. **Work Schedule:** In-person **Work Location:** Tupã At BS2, we encourage applications from individuals of diverse ethnicities, genders, religions, sexual orientations, and/or nationalities. We welcome candidates with disabilities for all our opportunities. Everyone is truly welcome!