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Job Summary: A customer service professional responsible for handling urgent vehicle assistance requests via chat and toll-free number 0800, negotiating with service providers, and managing payment settlements. Key Highlights: 1. Handling urgent and emergency vehicle assistance requests 2. Negotiating and finalizing agreements with new partners and service providers 3. Providing comprehensive support to members and managing payment processing * Work schedule: 12x36, from 7:00 AM to 7:00 PM * Transportation allowance: R$ 500.00 * Telemedicine and Dental Plan * Handling urgent and emergency vehicle assistance requests from members via chat or toll-free number 0800. Negotiating with service providers and finalizing agreements with new partners. * Providing telephone and chat support for towing requests, accident notifications, and theft/robbery cases. * Contacting and registering service providers, ensuring complete resolution of all service requests. * Identifying member needs, verifying data, seeking solutions in accordance with regulations, engaging service providers, and supporting members. * Responsible for settling payments to service providers, handling calls via toll-free number 0800, and executing all tasks assigned by management.
