Customer Service Agent

Description

Job Summary: Customer service providing technical support, resolving inquiries, recording interactions, and handling complaints to optimize service quality. Key Highlights: 1. Provides technical support and resolves customer inquiries and issues. 2. Records interactions, tracks tickets, and keeps customers informed. 3. Handles complaints and suggests improvements to customer service processes. **JOB OPENING: CUSTOMER SERVICE AGENT** With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions for companies across the country! Here, our commitment is to **human value**, providing an inclusive and welcoming environment for each individual’s development. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aspire to achieve **High-Level Results**, apply now for our open position for ***Customer Service Agent***—this is your place! **Responsibilities:** * Attend to customers via phone, chat, email, or in person, providing technical support and resolving inquiries and issues. * Record interactions in the system, track tickets, and keep customers informed about their status. * Ensure requests are fulfilled within established deadlines and collect customer feedback. * Handle complaints by seeking efficient solutions and escalating complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * High school diploma completed * Experience in customer service, technical support, or similar roles. Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM. Employment type: Full-time, Permanent CLT Compensation: R$1.937,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Education: * High school diploma completed (Mandatory) Work location: On-site