Customer Experience Assistant

Description

Job Summary: As a Customer Relationship Assistant, you will be responsible for maintaining strong relationships with customers, ensuring their satisfaction and loyalty. Key Highlights: 1. Maintain strong customer relationships and foster loyalty. 2. Provide multichannel support and efficiently resolve issues. 3. Contribute to the continuous improvement of processes. We embody energy, innovation, technology, transparency, trust, opportunity creation, diversity, respect for people and the environment. And together, every day, we will achieve far more. **\#IAmBecauseWeAre** * The Customer Relationship Assistant will be responsible for maintaining strong relationships with the company's customers, ensuring their satisfaction and loyalty. **Responsibilities:** * Provide customer support via phone, e\-mail, and chat * Identify customer needs and offer appropriate solutions * Record customer interactions in the system * Conduct follow\-up with customers to ensure their satisfaction * Contribute to the continuous improvement of customer service processes **Requirements:** * Completed high school education * Prior experience in customer service * Strong verbal and written communication skills * Ability to efficiently resolve problems * Experience with multichannel support tools * Experience with helpdesk tools and ticketing systems