We have an opportunity for the CSC IT Support and Services Assistant team, to work at our headquarters in Porto Alegre. **Responsibilities and Duties** * Deliver outstanding service and support in all interactions with users, resolving issues on mobile endpoints and local or remote Workstations; * Perform tasks and address tickets within the Service Level Agreement (SLA) using the ITSM system (ServiceNow); * Update and install operating systems and software (Windows, macOS, Android, iOS); * Perform maintenance on software and hardware; * Conduct backups and file/data recovery; * Provide preventive, corrective, and predictive technical support for all IT equipment; * Configure and deploy VoIP extensions; * Activate and perform basic installation of network ports; * Configure VPN, activate licenses and software; * Provide support, assembly, disassembly, and on-site assistance for IT equipment used in corporate events (live broadcasts); * Manage check-in and check-out of all IT equipment; * Provide support via and through O365, System Center SCCM, and Workspace One management platforms; **Requirements and Qualifications** **Requirements and Qualifications:** * Completed high school education; ongoing undergraduate studies are a plus. * Experience in end-user support, data networking, and telephony (digital/VoIP). * Knowledge of ITIL processes. * Technical knowledge of hardware (desktops, notebooks, and printers). * Knowledge of TCP/IP, LAN, and WAN networking. * Knowledge of mobile telephony/equipment and operating systems (Android/iOS). * Knowledge of videoconferencing systems (Teams, Zoom, Webex, Skype); * Must reside in Porto Alegre and surrounding areas. **Additional Information** **\*Internal applications until 12/30\*** **Work Modality:** **On-site** 5x2 \- Saturday/Sunday rotation Schedule: 11:00 AM to 8:48 PM Real-world challenges. Code that comes alive and becomes experiences. World-class cutting-edge tools. Challenges to learn, grow, and transform. What excites you? At Lojas Renner S.A., we get excited when we delight. Whether it’s learning something new amid your daily routine or launching a new solution that meaningfully impacts our customers’ lives. We are the convergence and integration of Data, Digital Channels, and IT. **Together, we are the Encantech Community — a diverse community of people passionate about exceeding expectations.** With a data-driven culture and expertise across multiple methodologies and frameworks, we leverage digital transformation to build the largest Fashion and Lifestyle Ecosystem in the Americas. We are committed to technology, innovation, data, and sustainability. We are committed to the future. Because here, your ideas generate real impact on people’s lives and business value. **And so, we invite you: Build the future of fashion WITH US — TODAY!** Come transform! Come delight and be delighted alongside us. Join the Technology, Data, and Digital areas of Lojas Renner S.A.! \#WhatExcitesYouExcitesUs \#Encantech