Corporate IT Analyst

Description

Job Summary: Corporate IT Analyst to ensure the smooth operation of IT resources and provide agile and efficient technical support, with a focus on SOC2 Type 2 compliance. Key Highlights: 1. Working on challenging projects and professional growth 2. An environment that fosters autonomy, continuous learning, and high performance 3. A highly qualified team with active participation in decision-making **Contract as an Independent Contractor (PJ) for on-site work at the Technology Innovation Park in São José dos Campos.** **About ALTAVE** Protecting lives and assets with technology — this is ALTAVE’s purpose. Our clients include market-leading companies in the oil & gas sector, such as Petrobras and its suppliers, and in mining, such as Vale and Samarco. Founded 15 years ago in São José dos Campos by engineers from ITA, ALTAVE is expanding internationally with clients in the USA, Saudi Arabia, the United Arab Emirates, and Malaysia. To serve them, we develop advanced artificial intelligence solutions to automate camera-based alert generation. We offer a vibrant and welcoming workplace, especially suited for those who share our values: 1\. Challenge inspires us 2\. Integrity and Honesty 3\. Relationships built on mutual trust 4\. Autonomy grounded in willingness, responsibility, and excellence 5\. We are spirited **Your Mission** As a **Corporate IT Analyst** at ALTAVE, you must ensure the day-to-day smooth operation of IT resources and deliver agile and efficient technical support to our employees. You will handle service tickets, maintain equipment, administer access rights, and manage IT assets — ensuring technology serves as an enabler of our productivity. ALTAVE holds SOC2 Type 1 certification and is preparing for SOC2 Type 2 certification. You will play a critical role in executing the controls and processes required to achieve SOC2 Type 2 certification. **Your Day-to-Day Responsibilities** User Support and Service Delivery * Handling and tracking IT service tickets, ensuring timely responses and resolution; * Providing technical support to users (on-site and remote), including answering questions, offering guidance, and performing basic troubleshooting; * Supporting internal company events; Hardware and Software Management * Installing, configuring, and updating standard software; * Performing basic maintenance of IT equipment, including assistance with system formatting and machine setup; * Full system formatting and preparation of machines for deployment; * Supporting peripherals (printers, monitors, etc.); Access and Asset Administration * Creating and maintaining users in Active Directory (AD) and Microsoft 365; * Managing IT assets, including tracking and inventory of equipment; * Organizing equipment and managing IT stock inventory; Infrastructure and Operational Support * Basic monitoring of network connectivity and links; * Supporting IT infrastructure, including servers, networks, and firewalls; * Overseeing third-party service providers involved in IT-related activities; **Requirements:** * Degree in Computer Science, Computer Engineering, Computer Networks, or Technical Certification in Computer Networks (in progress or completed). * Prior experience providing end-user technical support and using ticketing systems. * Practical experience in IT equipment maintenance and system formatting (hardware and software). * Basic knowledge of networking (connectivity, IP, DNS). * Solid understanding of corporate operating systems (Windows and Linux). * Hands-on experience with basic Active Directory (AD) and Microsoft 365 administration (user/group creation and permission management). * Technical English proficiency. **Preferred Qualifications** Automation Mindset: Familiarity with basic scripting (PowerShell, Bash) or tools like Microsoft Power Automate to optimize repetitive tasks. Compliance Focus: Awareness of information security processes, importance of SLAs, and strict adherence to asset inventory management (critical for audits such as SOC2). Prior experience with corporate antivirus or EDR solutions. **At ALTAVE, You’ll Find:** Working at ALTAVE is amazing! You’ll find an environment that encourages responsible autonomy, continuous learning, and collaboration with a highly qualified team. Here, you’ll tackle challenging projects, enjoy real opportunities for growth, actively participate in decisions, and contribute to initiatives with direct impact on field operations and management. Our culture promotes collaboration, high performance, and networking with leading national and international players. All supported by competitive compensation and benefits, plus a structured career development plan for high performers seeking advancement. **We Are a Great Place To Work!** **Benefits? Many!** Health and Dental Insurance, TotalPass, Clude, Flash, birthday day off, and much more! Are you interested? If this challenge aligns with your background and career aspirations, we’d love to meet you! Apply now! On-site position at the Technology Innovation Park in São José dos Campos.