* Provide technical support to internal users (teachers, staff, and students) regarding systems, hardware, software, and networks. * Perform installation, configuration, and maintenance of computers, printers, and other technological devices used by the institution. * Assist in the configuration and support of school management systems, ensuring all technology-related processes for school operations are functioning properly. * Monitor computer network and IT infrastructure performance, identifying failures and performing necessary corrections. * Assist in managing email accounts, access to internal systems, and user permission controls. * Perform regular backups of important data, ensuring institutional information is secure and available in case of failures. * Maintain video conferencing systems, projectors, and other technological tools used for communication and educational activities. * Perform software and antivirus updates, ensuring devices are always protected against external threats. * Assist in documenting IT-related processes and procedures, ensuring best practices are followed. * Assist in the installation and configuration of wireless networks (Wi\-Fi) and monitor their performance. * Triage service requests and forward them to responsible parties when necessary, ensuring all issues are resolved efficiently. * Participate in planning and implementing improvements to the school's technological infrastructure. * Conduct basic training sessions for users on IT systems and equipment. Job type: Full-time CLT Pay: R$2\.480,52 per month Benefits: * Education assistance * Life insurance * Meal allowance * Transportation allowance Experience: * IT (Required)