Job Summary: The professional will be responsible for customer, broker, and commercial support, with emphasis on communication, adaptability, and passion for service. Key Highlights: 1. In-person, chat, and telephone support for customers and brokers. 2. Support for commercial managers and negotiation with brokers. 3. Clear, persuasive communication and passion for public service. **What does the area do at Porto?** The area is responsible for all customer and broker support, as well as commercial support. **Responsibilities and Duties** * Provide in-person, chat, and telephone support; * Support commercial managers in daily commercial activities; * Escalate unresolved issues from our electronic channels; * Negotiate with brokers, escalating when necessary; * Invite brokers and teams to branch-led initiatives, courses, and training sessions; * Proactively engage in commercial initiatives by approaching brokers to encourage participation. **Requirements and Qualifications** * Clear, persuasive, and efficient communication to resolve problems and build connections; * Time management; * Passion for public service; * Adaptability, quick thinking, and analytical capacity for more complex demands; * Positive attitude and willingness to learn; * Proactive engagement in commercial initiatives by approaching brokers to encourage participation; * Public service delivered with delight and empathy; supporting management in commercial activities and local operations. **Additional Information** **BENEFITS** **Flexible Meal and Food Allowance;** **Health Insurance;** **Dental Insurance;** **Wellhub and TotalPass;** **Bio Ritmo Gym exclusively for Employees:** located at the Main Complex; **Profit Sharing Program (PLR);** **Stock Ownership Program: Porto em Ação:** complementary to PLR until 2025; **Sand Volleyball and Multipurpose Courts:** located at the Main Complex; **Transportation Allowance;** **Van Transportation Services;** available at major access stations to Porto (Luz, Barra Funda, Santa Cecília, and Júlio Prestes); **Extended Parental Leave:** up to 40 days for all family configurations; **Extended Maternity Leave:** six months; **Medical Clinic with Specialties:** located at the Main Complex and Barra Funda; **Childcare or Nanny Assistance;** **Life Insurance;** **Private Pension Plan – PortoPrev;** **Discounts on Products and Services;** **Scholarship Program: Reimbursement for undergraduate, graduate, or MBA studies;** **Monthly Running Events:** subsidy for major street races in São Paulo; **Language Reimbursement (English or Spanish);** **Teatro Porto:** exclusive screenings for employees; **Library;** **Rest Room:** at the Main Complex; **Game Room:** at the Main Complex; **Massage and Podiatry Services:** at the Main Complex; **Work Location: Ceará Branch** **Work Model: On-site** Porto is much more than an insurance company: it is a vast ecosystem leveraging technology to create solutions across four business verticals: **Porto Bank, Porto Saúde, Porto Seguro, and Porto Serviço**. Its reputation and recognition earned over more than seven decades underscore Porto’s scale — a business reference company built by and for people. Here, 13,000 employees proudly wear their hearts on their sleeves, embodying **pride in belonging to a solid, ethical organization** that **transforms dreams into fantastic realities** for our 15.8 million+ customers. We operate through over 101 branches and regional offices nationwide. Learning is part of our DNA, and here you’ll find **incentives, tools, and supportive colleagues to help you learn and grow every day**, in an inclusive, safe environment where everyone can be themselves and take pride in who they are — fostering respect and **living fully and healthily within a genuinely human company.** **DIVERSITY & INCLUSION AT PORTO** At Porto, we value diversity and believe a plural team is essential to developing our entire business, society, and each individual — recognizing that every person is unique in building a more innovative and inclusive environment. Together, we work daily to build a safe, free, and welcoming space with greater plurality and respect. Therefore, we **strongly encourage applications from women, Black and Indigenous people, people with disabilities, and LGBTQIA+ individuals** for all our positions.
João Silva
Indeed · HR
João Silva
Indeed · HR
