Description
Job Summary:
Proactive professional focused on results, responsible for contacting customers, negotiating outstanding debts, and monitoring payment agreements, performing routine collection activities.
Key Highlights:
1. Focus on negotiation and recovery of delinquent accounts
2. Communication with customers via WhatsApp, phone, and email
3. Support to the legal department and system updates
**Requirements:**
· Strong communication and negotiation skills;
· Proactive profile with a results-oriented mindset;
· Operational organization and discipline;
· Residence in Americana or S.B.O.;
· Availability for on-site work in Americana.
Experience in customer service or collections is a plus;
**Responsibilities:**
· Contact customers via WhatsApp, phone, and e\-mail;
· Negotiate outstanding debts according to company guidelines;
· Monitor executed agreements and act on delinquency recovery;
· Update information and records in the system;
· Send invoices and guide customers regarding payments;
· Provide support and communicate with the legal department;
· Perform collection routines with a focus on results and targets;
· Follow manager instructions and contribute to portfolio organization.
Working hours: 8:00 AM to 5:00 PM (1-hour lunch break)
**To apply, send your resume to: vitor@morenoservicos.com**
Employment type: Full-time CLT
Work location: On-site