Collections Assistant

Description

Job Summary: Proactive professional focused on results, responsible for contacting customers, negotiating outstanding debts, and monitoring payment agreements, performing routine collection activities. Key Highlights: 1. Focus on negotiation and recovery of delinquent accounts 2. Communication with customers via WhatsApp, phone, and email 3. Support to the legal department and system updates **Requirements:** · Strong communication and negotiation skills; · Proactive profile with a results-oriented mindset; · Operational organization and discipline; · Residence in Americana or S.B.O.; · Availability for on-site work in Americana. Experience in customer service or collections is a plus; **Responsibilities:** · Contact customers via WhatsApp, phone, and e\-mail; · Negotiate outstanding debts according to company guidelines; · Monitor executed agreements and act on delinquency recovery; · Update information and records in the system; · Send invoices and guide customers regarding payments; · Provide support and communicate with the legal department; · Perform collection routines with a focus on results and targets; · Follow manager instructions and contribute to portfolio organization. Working hours: 8:00 AM to 5:00 PM (1-hour lunch break) **To apply, send your resume to: vitor@morenoservicos.com** Employment type: Full-time CLT Work location: On-site