Description: * High school diploma * Knowledge of Network Troubleshooting, Microinformatics, Software and Hardware, Service Desk tools, Operating Systems, and Office Suite. Preferred qualifications: * Currently pursuing a bachelor’s degree in Technology. Work schedule: * 12x36 shift — 7:00 AM to 7:00 PM NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. What we’re looking for: A proactive, committed individual with strong interpersonal skills. Your day-to-day responsibilities will include: * Logging and managing service tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation (including Office Suite), networks, printers and peripherals, as well as performing maintenance on desktops and laptops; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, and configuring IP addresses; * Monitoring, resolving, and updating tickets in the queue to prevent backlog that could jeopardize project SLAs, while minimizing the number of pending tickets; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal. 2512210202551931914