Call Center Intern

Description

Job Summary: This Call Center internship offers the opportunity to assist in customer service, resolve inquiries, log support tickets, and support the team—developing communication and organizational skills. Key Highlights: 1. Customer service and support 2. Development of communication skills 3. Collaborative and dynamic environment **Position: Call Center Intern (Undergraduate Studies)** **Location:** Downtown Rio de Janeiro **Job Type:** Internship **Responsibilities:** * **Customer service:** Assist customers via phone, email, and chat, aiming to deliver prompt and effective solutions. * **Inquiry resolution:** Help clarify questions and guide customers regarding products or services. * **Ticket logging and tracking:** Record interactions and route requests to responsible departments, ensuring resolution within established timeframes. * **Team support:** Support the customer service team in monitoring internal and administrative processes. * **Feedback and improvements:** Collect feedback on delivered service and suggest process improvements. * **Information management:** Maintain updated data in the customer service management system and ensure accuracy of information provided to customers. **Requirements:** * Strong verbal and written communication skills. * Ability to interact with the public and work effectively in a team. * Proactivity, organization, and multitasking capability. * Aptitude for learning customer service systems and CRM tools. * Basic knowledge of Microsoft Office suite (Word, Excel, PowerPoint). **Preferred Qualifications:** * Prior customer service experience (not mandatory). * Familiarity with online chat and digital support tools. **Benefits:** * Monthly stipend: R$800 * Transportation allowance. * Opportunities for professional development and learning. * Collaborative and dynamic work environment. **Working Hours:** * 5–6 hours per day, Monday through Friday, with flexible scheduling. Compensation: R$700.00 – R$800.00 per month Benefits: * Transportation allowance Work Location: On-site