Summary: This role involves data collection and analysis, report generation, continuous improvement initiatives, and operational support with a focus on strong communication and collaboration. Highlights: 1. Opportunity to improve data quality and identify new sources 2. Focus on automating report creation and delivering valuable insights 3. Encourages collaboration and sharing expertise for continuous improvement ***Job Specific Essential Duties \& Responsibilities:*** **Data collection and analysis:** * Collect data from multiple source systems * Improve data quality * Identify new data sources * Restructure data to a common format * Analyze collected data * Compare results with the KPIs of analyzed process * Identify variations and trends **Creation of reports / Presentation:** * Agree with stakeholders on needed reports * Develop presentation possibilities which fit to the needs of the stakeholders * Generate and deliver reports to identified stakeholders * Strive after high degree of automation of the report creation process **Continuous improvement:** * Analyze created reports critically and consult stakeholders with regards to provided reports * Review reports and recipients frequently, make sure all created reports are valuable and needed * Provide recommendations and solutions that take into account the nature of our organization, the relationship we have with other Global Technology, and our internal organization and culture * Identify room for improvements * Implement developments **Operational Duties:** * Support IT Service Management organization in fulfilling their business goals * Represent ICT and act as a contact point for other ICT departments in business projects **Has good communication Skills:** * Provides clear and detailed information to others. * Expresses oneself effectively in one\-on\-one conversations and small groups. * Shares information and viewpoints openly and directly with others. **Able to provide consultation and encourage collaboration:** * Shares own experience and expertise with others. * Provides honest, helpful feedback to others. * Appropriately involves others in decisions and plans. * Encourages collaboration which draws on each team member’s strengths and experience to work together effectively. * Works cooperatively with people from different technical backgrounds. Policy Adherence: * Follows through on commitments. * Protects confidential information. * Acts consistently with stated policies and practices.
João Silva
Indeed · HR
João Silva
Indeed · HR
