Bilingual Telemarketing Operator

Description

Job Summary: The professional will review and analyze PEP screening alerts, conduct investigations, validate information, critically assess results, and maintain compliance with internal policies. Key Highlights: 1. Review and analysis of PEP screening alerts 2. Conducting investigations and validation of information 3. Acting in compliance with compliance policies Responsibilities and Duties: * Review PEP screening alerts generated by the internal system, including potential matches against local and global lists. * Analyze cases of customers who self-declared — correctly or incorrectly — as PEP during onboarding or transactional workflows. * Conduct initial investigations to determine positive identification of a customer as a PEP. * Perform additional research to validate relevant information, such as occupation and publicly available customer-related data. * Critically assess the results of the analyses performed. * Escalate cases with true matches, inconclusive findings, or insufficient data to specialized teams. * Approve cases where solid evidence exists to dismiss PEP or potential PEP status, properly documenting the justification. * Draft clear and consistent narratives documenting the full rationale behind decisions (true positive or false positive). * Maintain complete records, ensuring traceability and support for final decisions. * Apply and maintain account controls per internal procedures and regulatory guidelines. * Refer to responsible teams any case indicating suspicious activity or sanctions-related risk. * Always act in compliance with internal policies, regulatory standards, and best compliance practices. * Contribute to corporate social responsibility initiatives and strategies of TP Brasil. **Job Information** * **Salary:** R$ 3\.266,00 \+ Benefits \+ Career Plan * **Working Hours:** Various shifts * **Work Schedule:** 5 days on, 2 days off * **Workday Duration:** 7 hours and 12 minutes * **Work Mode:** In-person * **Work Location:** LAPA / SP What We Are Looking For (Requirements): * Must be of legal age; * Completed high school education; * Customer service experience is desirable. Minimum Education Level: High School (Secondary Education)