Bilingual Support Analyst - Sorocaba/SP

Description

Job Summary: Responsible for the installation, configuration, and maintenance of IT infrastructure, ensuring equipment functionality and end-user support while adhering to established standards and deadlines. Key Highlights: 1. Hardware, software, network, and corporate systems support 2. Personalized service and AV technology management 3. Hands-on (on-site) technical support experience In this role, you will be responsible for installing, configuring, and maintaining computers, peripherals, and software to ensure full equipment functionality and timely, standards-compliant user support. **Responsibilities:** * Install, configure, and maintain computers, peripherals, and software according to company-defined standards. * Diagnose and resolve hardware and software issues. * Perform IMAC (Install, Move, Add, Change) activities on IT assets. * Provide VIP support with personalized service, including audio and videoconferencing technology management. * Install network printers and share devices. * Support Office 365 suite and corporate systems. * Install and troubleshoot compliance and coverage software. * Maintain IT inventory control and coordinate service tickets with vendors. * Support equipment and license procurement processes. * Provide support for Mac devices. * Strictly comply with defined Service Level Agreements (SLAs). * Support recurring meetings, events, and after-hours activities when required. * Document incidents, problems, and solutions to update the internal knowledge base. Requirements: * Experience in hardware and software installation and support. * Knowledge of local networks (DHCP, DNS). * Strong communication and user support skills. * Proficiency in Office 365 and collaborative tools. * Hands-on (on-site) support experience. * Ability to accurately follow technical standards and procedures. **Additional Information:** * Compensation: R$ 3.000,00 CLT. * Benefits: Reduced-cost medical assistance, dental assistance, life insurance, meal voucher (VR), and transportation voucher (VT). * Working Hours: 8:00 AM to 5:00 PM, Monday through Friday. * Work Model: 100% on-site. * Location: Iporanga District (Sorocaba/SP).