Bilingual Support Analyst - Sorocaba/SP

Description

Job Summary: Responsible for installing, configuring, and maintaining computers, peripherals, and software to ensure full functionality and user support. Key Highlights: 1. Custom VIP support with AV technology management 2. Diagnose and resolve hardware and software issues 3. Support equipment and license procurement processes In this role, you will be responsible for installing, configuring, and maintaining computers, peripherals, and software, ensuring full equipment functionality and timely user support in accordance with established standards and deadlines. **Responsibilities:** * Install, configure, and maintain computers, peripherals, and software according to company-defined standards. * Diagnose and resolve hardware and software issues. * Perform IMAC (Install, Move, Add, Change) activities on IT assets. * Provide VIP support with personalized service, including audio and videoconferencing technology management. * Install network printers and share devices. * Provide support for Office 365 and corporate systems. * Install and troubleshoot compliance and coverage software. * Maintain IT inventory control and coordinate service tickets with vendors. * Support equipment and license procurement processes. * Provide support for Mac devices. * Strictly comply with established Service Level Agreements (SLAs). * Support recurring meetings, events, and after-hours activities as needed. * Document incidents, problems, and solutions to update the internal knowledge base. Requirements: * Experience with hardware and software installation and support. * Knowledge of local networks (DHCP, DNS). * Strong communication and user support skills. * Proficiency in Office 365 and collaborative tools. * Experience with on-site support (Hands \& Feet). * Ability to follow technical standards and procedures accurately. **Additional Information:** * Compensation: R$ 3\.000,00 CLT. * Benefits: Reduced-cost Medical Assistance, Dental Assistance, Life Insurance, Meal Voucher (VR), and Transportation Voucher (VT). * Schedule: 8:00 AM to 5:00 PM, Monday through Friday. * Work Model: 100% on-site. * Location: Iporanga neighborhood (Sorocaba/SP).