Description: Requirements: * Completed Bachelor's degree in Administration, Public Administration, or related fields; * Experience in Customer Success or Customer Service teams; * Google Workspace; * Omnichannel customer service tools; * Basic Excel; * Trello; * CRM software. You will stand out if you have: * Knowledge of AI (Artificial Intelligence) tools; * Communication and conflict resolution skills, dynamism, flexibility, and creativity; * Excellent verbal and written communication skills; * A patient profile, enjoyment of routine tasks, organizational skills, and interest in developing negotiation strategies focused on associate retention and loyalty; * Support activities for the Associate Experience department, involving operational tasks; * Organizing and drafting documents, among other administrative support tasks; * Participating in events when necessary; * Proposing improvements to the customer service process and associate journey, considering our audience’s service needs and process optimization; * Supporting the mapping of ACIF’s customer service processes, considering the department’s activity requirements; * Balancing associate requests with service procedures to achieve feasible resolutions for both parties, with support from immediate leadership; * Intermediating associate requests to potential suppliers/departments and ensuring follow-up on requests; * Handling requests related to solutions with associates across various service channels, adhering to limits established in internal procedures; * Managing a portfolio of associates, engaging in direct relationship management to ensure satisfaction, loyalty, and addressing each associate’s specific needs. 2512210202551296207