Job Summary: Work for a large-scale industrial company, providing on-site and remote technical support, managing incidents, and assisting in IT infrastructure projects. Key Highlights: 1. On-site and remote technical support (hardware and software) 2. Incident handling and tracking via Service Desk 3. Support for network operations, Active Directory, and information security contato@advancegp.com.br We are recruiting a candidate to work at a large industrial company, offering real-world challenges, a dynamic environment, and responsibilities spanning both administrative and factory operations. What will you do daily? ️ Provide on-site and remote technical support (hardware and software); ️ Handle and track incidents via Service Desk; ️ Install, configure, and update systems and software; ️ Support network operations, Active Directory, backups, and information security; ️ Organize IT inventory, documentation, and checklists; ️ Participate in infrastructure projects and improvements. Requirements to apply for this position: ️ Completed technical course in Computer Science, Networking, or related fields; ️ Bachelor’s degree in a relevant field (mandatory); ️ Minimum 2 years of experience in technical support / help desk; ️ Knowledge of Windows, networking, Service Desk, and information security;