Job Summary: The professional will provide Level 1 helpdesk support, including incident registration and escalation, user support, and monitoring tool oversight. Key Highlights: 1. Transform talent into results in a collaborative and flexible environment. 2. Continuous improvement through technology and training. 3. A dynamic, collaborative, and innovative work environment. At Vivo Vita, we have one passion: transforming the lives of our employees so their work experience becomes truly unique! We aim to transform talent into results, creativity into practice, and expectations into reality—within a collaborative, flexible, integrated, and people-focused work environment! We are committed to providing our employees with cutting-edge technology and training to enhance both their technical and behavioral skills. Come digitize your DNA with us!! **Responsibilities and Duties** * Main Responsibilities: * Provide Level 1 helpdesk support to users; * Register incidents; * Escalate and correctly route incidents outside the scope of one’s responsibilities. Key points (describe all tests performed to justify routing); * Keep users informed about the current status of incidents and updates regarding service progress; * It is the assistant’s responsibility to manage incidents under their purview—including updating statuses and notes—to meet the defined Service Level Agreement (SLA) for response time. * Document the solution applied to resolve the incident before closing or forwarding it for feedback; * Create/update procedures when identified as necessary. * Technical Competencies: * Troubleshooting skills * Level 1 network support * Knowledge of Windows 11 * Proficiency in Office 365 suite * Monitoring tool oversight * Telecom-related services (VOICE) * Incident handling and remote user support. **Requirements and Qualifications** * Conceptual knowledge of IP voice technologies * Currently pursuing a bachelor’s degree is a plus. **Additional Information** * **Benefits for a Vitalent:** * Meal allowance (Flash Benefits); * Medical and dental insurance (extendable to dependents); * Life insurance; * Private pension plan; * An exclusive Vivo offer featuring special discounts on landline, broadband, TV, and apps; * A dynamic, collaborative, and innovative environment: to keep pace with the market and continue innovating, our rhythm is fast and our learning curve steep. We are **Vivo Vita**, the service and solutions integrator of the **Telefônica Group**. We operate in an aggregating and consistent manner, integrating solutions for the technology market. Our portfolio includes connectivity, mobility, collaboration, video, automation, data center, and virtualization solutions—as well as advanced services, consulting, and managed services to ensure availability across even the most complex technological environments; Join Vivo Vita!
João Silva
Indeed · HR
João Silva
Indeed · HR
