SERVICE DESK ASSISTANT

Description

Job Summary: The professional will seek solutions for customer complaints and requests, ensuring compliance with the contracted SLA in an innovative environment. Key Highlights: 1. Career development and leadership opportunities 2. Innovative environment that values continuous learning 3. Focus on resolving customer complaints and requests Join Simpress, Brazil's leading IT outsourcing company! Our mission is to make customers' lives easier. We foster an innovative environment that demands agility and delivery. We value continuous learning and offer opportunities for professionals to grow, take ownership of their career journey, and accelerate their professional development. If you resonate with our culture, join our #Simlovers team! **Responsibilities and Duties** Resolve customer complaints and/or requests in coordination with other company processes to ensure compliance with the contracted SLA. **Requirements and Qualifications** Completed High School; Intermediate Excel skills; Office Suite proficiency; Preferably pursuing higher education or technical courses; Preferably extracurricular courses; Ability to perform repetitive tasks requiring sustained attention; Must be a dynamic professional with initiative and quick assimilation of our procedures; 6 months to 1 year of experience **Additional Information** Check out the benefits included in this role: Profit Sharing (PLR): Above-market recognition, valuing achievements built together. Health and Well-being: Medical and dental insurance for employees and dependents; Telemedicine with no copayment; Mental Health and Healthy Eating programs; Wellhub. Meal or Food Allowance. Birthday Day Off. Development: Sim University — our corporate university offering courses and learning paths that encourage continuous learning and professional growth; Educational partnerships with recognized institutions. Referral Program: Great referrals to join our team are duly recognized.