OPERATIONAL ASSISTANT - DF

Description

Job Summary: This role performs operational support activities for the company's services, ensuring routine tasks and logistical support, managing service requests, and monitoring deadlines. Key Highlights: 1. Strategic and technical support provided by a qualified IT team 2. Opportunities for professional development in a dynamic environment 3. Focus on teamwork, innovation, and excellence Performs operational support activities for the company's services, ensuring completion of routine tasks and logistical support. Performs operational support activities for the company's services, ensuring completion of routine tasks and logistical support. Culture and Team Wyntech’s culture is described as strategic and technical, with a team composed of qualified and specialized professionals across various IT domains. All share a common strategic vision focused on excellence in client service and solution delivery. **Responsibilities and Duties** * Receive and register operational requests via designated channels (phone, e\-mail, system, or app); * Classify service requests by type, priority, and impact; * Notify responsible departments according to procedures and criticality; * Monitor service-level agreement (SLA) deadlines and ensure resolution; * Communicate\-with internal/external clients regarding request status; * Escalate critical incidents to higher-level support; * Prepare reports with service request metrics; * Identify recurring patterns and suggest improvements; * Comply with information security and confidentiality policies. **Requirements and Qualifications** **Technical Requirements:** * Completed high school education; * Familiarity with logistical support routines is desirable; * Availability for external tasks and travel. **Additional Information** We highly value our employees and therefore offer a comprehensive benefits package designed to support well-being, security, and quality of life, including: Transportation Allowance – Daily commuting assistance between residence and workplace. Meal/food allowance – Monthly credit for meals or purchases at accredited establishments. Medical and Dental Assistance – Health plans with broad coverage, ensuring high-quality care. Life Insurance – Financial protection for the employee and their family. Training and Development – Continuous capacity building for professional growth. Partnership: Sesc. Our goal is to provide a healthy, safe, and motivating work environment where employees can develop and grow alongside the company. We are seeking talented individuals who want to grow with us! At Wyntech, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic environment offering real development opportunities, continuous learning, and participation in challenging projects, this is the right place for you. **Join our team and help build the future of technology with us!** www.wyntech.inf.br e\-mail rh@wyntech.inf.br