IT Assistant

Description

Job Summary: Work in a dynamic industrial environment, providing on-site and remote technical support, managing service tickets, and participating in IT infrastructure projects. Key Highlights: 1. Dynamic environment in an industrial multinational 2. Comprehensive technical support (hardware and software) 3. Participation in IT infrastructure projects Work for an industrial multinational with a dynamic environment, operating in both administrative and manufacturing settings. **What will you do daily?** \*On-site and remote technical support (hardware and software); \*Ticket handling and follow-up via Service Desk; \*Installation, configuration, and updating of systems and software; \*Support for network routines, Active Directory, backups, and information security; \*Organization of IT inventory, documentation, and checklists; \*Participation in infrastructure projects and improvements. **Requirements to apply for this position:** \*Completed technical course in Computer Science, Networking, or related fields; \*Bachelor’s degree in the field (mandatory); \*Minimum 2 years of experience in technical support / help desk; \*Knowledge of Windows, networking, Service Desk, and information security; **Benefits:**\* \*Life Insurance (100% company-subsidized) \*Unimed Uniflex 25 Health Plan (company covers 100% of monthly premium; co-payment applies only for consultations/emergency care) \*Uniodonto Dental Plan (optional, extendable to dependents) \*Meal Allowance (Caju Card – BRL 350.00/month) \*On-site meals \*Unimed Pharmacy (payroll discount) \*Sorocaba Shuttle Service (optional) \*COGEM Financial Cooperative \*Profit-Sharing Program (PPR) as per collective agreement Employment Type: Permanent CLT Salary: BRL 3.274,50 per month Selection Question(s): * Do you hold a technical qualification in Computer Science/Networking? * Are you currently pursuing a university degree in IT? Which semester? * Have you worked with Service Desk? Which tool (GLPI, Ocomon, ServiceNow, etc.)? * Do you have hands-on experience with Active Directory (user creation, permissions, account unlocking)? * Can you install and configure software and operating systems? * Have you worked with networks (cabling, switches, routers)? * Have you worked in an industrial environment?